Frequently Asked
Questions

What’s typical for pricing?

Pricing depends on turnaround time, coverage requirements, quantity and type of samples. We quote prices per sample (i.e. quantity of bases)– not per lane– and are currently quoting at less than $50 per GBase pair of output for 2x125bp and 2x150bp reads. Our user-friendly wizards give you an estimate of price and timing for your order.

How do I get my data?

Access to data is through a simple portal, hosted on Amazon S3. Best-of-breed industry tools are used to transfer data hundreds of times faster than any TCP protocol (FTP, HTTP, SCP) while managing bandwidth and in-transit encryption.

What type of testing do you provide?

We provide a wide variety of next-generation sequencing on the Illumina platform (e.g. whole genome, exome, resequencing, de novo, RNA-Seq, microbiome/metagenomic 16S rRNA). We also do genotyping on arrays and PacBio sequencing.

What about turnaround time?

Depending on the platform and the read type and length required, a sequencing run can take as long as twelve days or finish in less than a day. Sample preparation (i.e. extraction, sample QC, DNA/RNA library construction, library QC) and data analysis can take up to four to six days each. We are presently quoting turnaround from a few days to a month.

Do you have your own sequencing machines?

We partner with world-class commercial and academic facilities which generally employ Illumina platforms (i.e. HiSeq X Ten, HiSeq 2000, HiSeq 2500 v4/v3, NextSeq 500, MiSeq). Our partners also give us access to genotyping services and PacBio platforms.

Can you give me a sense of how you manage projects?

We arrange for courier service pick-up. We use a standardized protocol and incorporate barcoded sample tubes and plates for tracking. During the processing, status is monitored and externally visible. Data integrity is assured by cloud facilities and we build redundancy into our bioinformatics pipelines

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