FAQs

Can you give me a sense of how you manage projects?

Your project will be managed by our dedicated Project Management team, starting from your project inquiry to completion. You will be contacted if your feedback is needed during quality control (QC) steps. Assuming your samples pass QC, you will hear from us when the results are available.

What are your platforms for sequencing?

We offer all major sequencing platforms, including but not limited to Miseq, Nextseq, Hiseq, Novaseq, and PacBio.

Depending on your project and your research requirements, our Project Management team will advise you on coverage and sequencing depth. Contact us for more information.

Can you help with experimental design?

Absolutely. Our team has personnel with PhD level expertise along with years of experience in the field. Contact us with more details and our Project Management team will assist you.

What starting material(s) is acceptable? What if I have less starting material?

Please see our sample guidelines here: Sample Submission Guidelines

We have extensive experience with challenging samples and have many low-input protocols in place. Contact us with more details and our Project Management team will assist you.

Do you accept ready-to-load libraries? If so, what are the library submission requirements?

This depends on the amount of sequencing you require (number of sequencing lanes and platform type). Please contact us with your requirements.

What are your quality control steps?

Upon receipt, we perform visual inspections and move towards QC with Qubit, Tapestation or Bioanalyzer or agarose gel (depending on project requirements). All results are generated into a QC report for you to review. Libraries are subject to Qubit, Tapestation (optional), and qPCR. Sequencing data QC is performed as well.

Will my data be secure? How do you deliver data?

Yes. We have biometrically restricted laboratory access, biometrically restricted data room, and closed loop data behind firewall.

Our team can transfer raw data files via Basespace, FTP, or other methods. For any other methods, please inquire with the Project Management team here.

What is included in the full report we receive after you perform your analyses?

We could provide the code used, methods, and results (including supplementary tables and figures). Contact us here for specific requests.

What’s typical for pricing?

Pricing depends on turnaround time and data output requirements in addition to the quantity and type of sample being submitted for the project. We offer standard pricing for select services (e.g. Human Whole-Genome and Whole-Exome Sequencing) but can offer a customized proposal for any NGS project you are planning.

What about turnaround time?

Depending on the platform and the read type and length required, a sequencing run can take as long as six days or finish in less than a day. Sample preparation (i.e. DNA/RNA extraction, sample QC, DNA/RNA library construction, library QC) and data analysis can take up to four to six days each. We are presently quoting turnaround times from 5 business days to over a month depending on the project.

Where do I ship my samples?

Please ship samples here to address below. Prior to doing so, please contact our Project Management team to arrange for quotes and project specifications.

Admera Health, LLC
126 Corporate Blvd.
South Plainfield, NJ 07080
United States
Attn: Biopharma Services

Depending on the type of sample material you plan to send, our team recommends sending with dry ice (RNAseq) or cold packs (DNA or library). Contact us with more details and our Project Management team will get you started.

When the sequencing and/or analysis is completed, will you return the remainder of the samples to me?

Yes, this can be arranged if you provide the shipping label.

We have extensive experience with challenging samples and have many low-input protocols in place. Contact us with more details and our Project Management team will assist you.

Will you still provide help after the project is complete?

Absolutely. Our Project Management team will provide support to all scientists who require additional assistance post project completion. If you require assistance for a project our team has completed for you, contact us and we’d be happy to help.