General

What’s typical for pricing?

Pricing depends on turnaround time and data output requirements in addition to the quantity and type of sample being submitted for the project. We offer standard pricing for select services (e.g. Human Whole-Genome and Whole-Exome Sequencing) but can offer a customized proposal for any NGS project you are planning.

How do I get my data?

Access to data is through a simple portal, hosted on Amazon S3. Best-of-breed industry tools are used to transfer data hundreds of times[b1] faster than any TCP protocol (FTP, HTTP, SCP) while managing bandwidth and in-transit encryption.

Are my projects and my results secure?

We use enterprise level security that is based on the Amazon Web Services (AWS) technology infrastructure. This is the same infrastructure used by many of the largest Pharma and Biotechnology companies to manage both research and sensitive HIPPA compliant clinical samples. Rest assured that your results and data are protected by the most advanced security systems available today.

What type of testing do you provide?

We provide a wide variety of next-generation sequencing on the Illumina platform (e.g. whole-genome sequencing (WGS), whole-exome sequencing (WES), resequencing, de novo assembly, RNAseq, microbiome/metagenomic 16S/18S/ITS rRNA amplicon sequencing). We also offer services for targeted sequencing applications and long-read sequencing on the PacBio RSII and Sequel platforms.

What about turnaround time?

Depending on the platform and the read type and length required, a sequencing run can take as long as six days or finish in less than a day. Sample preparation (i.e. DNA/RNA extraction, sample QC, DNA/RNA library construction, library QC) and data analysis can take up to four to six days each. We are presently quoting turnaround times from 5 business days to over a month depending on the project.

Do you have your own sequencing machines?

We partner with world-class commercial and academic facilities which generally employ Illumina platforms (i.e. NovaSeq 6000, HiSeq X, HiSeq 3000/4000, HiSeq 2500, NextSeq 500, MiSeq). Our partners also give us access to genotyping services and PacBio platforms.

Can you give me a sense of how you manage projects?

Ship your samples to us in San Francisco and we’ll take care of the rest. You will be contacted if your feedback is needed during quality control (QC) steps. Assuming your samples pass QC you will hear from us when the results are available for you to download.